Shipping Policy

Shipping and Processing Time

• All orders are processed after payment is made.
• All instock items are shipped out on the next working day (our operation hours are Monday to Friday, excluding public holidays or otherwise stated)
• Local delivery within Singapore takes 1-3 working days after shipment, and overseas shipment takes 3-30 working days depending on custom situation
• During peak periods or sale events, processing and delivery times may be longer. Any updated timelines will be communicated on the product page or via our homepage announcement bar
• BELLA BY EMMA is not responsible for any unexpected delivery delays due to circumstances like courier delays which are not within our control 
• Orders with preorder/backorder items will only be shipped once the last preorder/backorder item has reached our warehouse
• The estimated date of shipping for backorder products are subjected to changes due to unforeseen circumstances like changes in manufacturing timelines or shipment delays
• Customers will be informed via email if there is a delay of more than 2 weeks from the estimated shipment period.
• Newly updated estimated date of shipping will be reflected duly on the website and/or in order status update emails sent to you.
• For separate shipment of instock and preorder/backorder items within an order, an additional shipping fee of $4 is required

Self-collection

• Self-collection is available at 10 Kaki Bukit Ave 4 strictly on an by-appointment only basis
• Collection details will be sent via email once order is ready for self-collection

Overseas shipment

• Overseas shipment takes 3-30 working days depending on destination and custom situation
• Delivery timelines may vary due to customs processing, local courier handling, or unforeseen delays
• Shipping fees are calculated at checkout
• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
• Tracking availability may differ by country — in some cases, tracking may only be available until the parcel leaves Singapore
• For shipments without full tracking, BELLA BY EMMA is not responsible for lost parcels
• Any failed delivery, unclaimed parcels, or returns due to customs issues will require additional shipping fees for redelivery, to be borne by the customer
• BELLA BY EMMA is not responsible for delays caused by customs or local postal services