FREE LOCAL DELIVERY

FOR ALL ORDERS

Get 5% off your first purchase

when you subscribe to newsletter

free monogram available

on small products


  • Returns & Exchange
  • Order-Related
  • Shipping & Delivery
  • Payments

Are returns and exchanges of my purchases allowed?

We do not allow for returns and exchanges as our products are highly personalised and every products are made to order.

Are refunds of my purchases allowed?

We do not allow for refunds once an order is confirmed as every products are made to order.

Can I amend or cancel a confirmed order prior shipment?

All submitted orders are final and cannot be amended/cancelled.

Can I amend or cancel a confirmed order prior shipment?

All submitted orders are final and cannot be amended/cancelled.

When can I expect to receive my order if my order consist instocks and backorder products?

We will send out the products/notify you for self-collection as one package once the last backorder item is ready to be shipped.


Please note that in the event that you need the instocks to be delivered to you first, an additional delivery charge of $3 is applicable. Alternatively, you may opt for free self collection. 

I received an incorrect item! What should I do?

We apologize for sending out an incorrect item! 


Please email us at support@bellabyemma.com within 7 days of receiving your item and allow us to get back to you within 2 working days. Do include in your email: your order number, a picture of the incorrect item received and a picture of the packing list so that the team can expedite the process.Please be assured that the team will aid you throughout the process after reaching out to us. 


*Refer to Terms & Conditions

I received a defective item! What should I do?

We apologize for sending out a defective item! 


Please email us at support@bellabyemma.com within 7 days of receiving your item and allow us to get back to you within 2 working days. Do include your order number and a picture of the defect in your email so that the team can expedite the verification process.Please be assured that the team will aid you throughout the process after reaching out to us. 


*Refer to Terms & Conditions

I have a missing item from my parcel! What should I do?

Our bad for missing out your item :( 


Please email us at support@bellabyemma.com within 7 days of receiving your parcel and allow us to get back to you within 2 working days. Do include your order number and a picture of the packing list for us to expedite the process. 


Please be assured that the team will aid you throughout the process after reaching out to us.

Am I able to place bulk orders/corporate orders?

We do cater to bulk/corporate orders. Please email us at support@bellabyemma.com for more information.

What are the shipping options available and their charges?

We currently offer FREE local delivery for all orders. 

If you prefer to pick-it-up yourself, you can arrange for self-collection at Sengkang Compass One or Punggol Waterway Point at your own convenience.

How long does it take for my orders to be shipped out?

The order will be confirmed after payment is made. As all orders are handmade, the team will dispatch your order within 7 to 10 working days after the order has been confirmed. For urgent orders, please email us at support@bellabyemma.com and it will be evaluated on a case-to-case basis. 


For backorders, the estimated waiting time will be informed duly.

What are the payment modes available?

We accept payment by Debit / Credit card - VISA / Mastercard, Paypal, Google Pay, Apple Pay and local bank transfer via DBS PayNow or Paylah.

How long do I have to complete payment for my order?

Payment for order has to be made immediately upon checkout to constitute a successful order.