We do not allow for returns and exchanges as our products are highly personalised and every products are made to order.

We do not allow for refunds once an order is confirmed 

All submitted orders are final and cannot be amended/cancelled.

All submitted orders are final and cannot be amended/cancelled.

We will send out the products/notify you for self-collection as one package once the last handcrafted/backorder item is ready to be shipped.

Please note that in the event that you need the instocks to be delivered to you first, do let us know through the order note, email or DMs on our social media accounts. An additional delivery charge of $4 will be applicable. Alternatively, you may opt for free self collection. 

Our bad for missing out your item :( 

Please email us at support@bellabyemma.com within 7 days of receiving your parcel and allow us to get back to you within 2 working days. Do include your order number and a picture of the packing list for us to expedite the process. 

Please be assured that the team will aid you throughout the process after reaching out to us.

We do cater to bulk/corporate orders. Please email us at support@bellabyemma.com for more information.

We currently offer FREE local delivery for all orders. International shipping rates are calculated ar checkout.

If you prefer to pick-it-up yourself, you can arrange for self-collection at our studio at Ang Mo Kio Industrial Park 2. Date for self-collection will be further arranged once the order is ready for pick up.

Note that for deliveries to certain countries outside Singapore, tracking is provided up till the Singapore customs. For deliveries to some countries outside Singapore, no tracking is available. For overseas parcels without full tracking available, we will not be responsible for any lost parcels. Proof of delivery will be provided upon request.

The order will be confirmed after payment is made. For instocks, the items will be shipped out the next working day. Upon shipment, the courier usually takes 1-3 working days to deliver. Do note that working days excludes the weekends and public holidays. For urgent orders, please email us at support@bellabyemma.com and it will be evaluated on a case-to-case basis. 

For backorders, the estimated waiting time will be informed duly.

For deliveries outside Singapore, shipping may take anytime from 3 -20 working days, depending on the destination country.

Payment for order has to be made immediately upon checkout to constitute a successful order.